Shipping, Pre-order, Return & Exchange Policy


Shipping Process

Standard Policy 

Free shipping for all Australian orders via Australia Post standard parcel. Shipping takes 3-5 business days.   International shipping AUD$30 and may change depending on the country.

For pre-orders please allow 4-5 weeks from pre-order end date for shipment to arrive at your nominated address. 

Pre-order process

There is a two week window for you to make your purchase. Pay up-front by the pre-order end date and we'll send off your order to be lovingly handmade in Greece by Eadles Shoes.  The shoes take between 2-4 weeks to get handmade and sent back to Australia. Once we get them, we'll deliver it to you asap.  The whole process from the pre-order end date is approx. 4-5 weeks. I know this may seem long but we're hoping the styles and sizes are worth the wait! If there's any delay we'll let you know straight away and if for some reason the shoes don't get made or there's an unforeseeable issue, we'll refund you.

Refund and Exchange

Standard Policy

Free exchange or refunds accepted for all orders.  You have 7 days to decide and return or exchange an item if it is not right for you. Soleful Shoes will refund or exchange an item if the item is returned to Soleful Shoes Australia within 7 days, provided that it has not been damaged, soiled, washed, altered or worn, all labels and tags are attached and remains "like new". To try on your shoes, we recommend wearing them on carpet. 

Pre-orders 

No refunds or exchanges allowed between pre-order end date and delivery date. After delivery standard policy applies. 

Returning Shoes by Mail

In the case you want to return an item purchased on the Soleful Shoes website, please email hello@solefulshoes.com.au with your name and order number. 

We recommend that all returns be sent with a traceable carrier. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Soleful Shoes is not responsible for items which go missing in the post.

Soleful Shoes will refund the amount of your postage fees, granted that postage fee receipt is emailed to hello@solefulshoes.com.au. Postage fees can only be refunded via bank transfer, please ensure when emailing the receipt that your BSB and Account number is also included. 

Your refund will be issued upon receiving your shoes in the mail and to the same payment method you used for the original purchase. You will receive an email confirmation, once the refund has been processed.

Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your payment method statement.

Exchanging Items by Mail

You may exchange an item(s). This will be processed as a new order and your payment method of choice will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account.

Order Cancellation 

Standard Policy

Please email hello@solefulshoes.com.au if you would like to cancel your order. Cancellations are only accepted if the shoes have not been dispatched.

Pre-orders

No-cancellation allowed between pre-order end date and delivery date. After delivery standard policy applies.