FAQs


1. Where is my order?

Delivery often takes between 3-5 business days using standard mail. If it has been more than 5 business days please email us with your order number at hello@solefulshoes.com.au.

2. How does pre-order work?

There is a two week window for you to make your purchase. Pay up-front by the pre-order end date and we'll send off your order to be lovingly handmade in Greece by Eadles Shoes.  The shoes take between 2-4 weeks to get handmade and sent back to Australia. Once we get them, we'll deliver it to you asap.  The whole process from the pre-order end date is approx. 4-5 weeks. I know this may seem long but we're hoping the styles and sizes are worth the wait! If there's any delay we'll let you know straight away and if for some reason the shoes don't get made or there's an unforeseeable issue, we'll refund you.

3. What is your return policy?

Free returns within 7 days. Conditions apply.  See our returns policy.

4. How much is delivery?

We provide free standard delivery in Australia. International shipping is $30 per order.

5. How can I be sure that the shoe fits?

We have measurements for every shoe so that you can be sure the shoes will fit you. If the shoe doesn't fit, we'll happily exchange or return it to you within 7 days free of charge.

6. What if I want to donate more than 1 pair of shoes?

We're happy for you to send your donations directly to Dress for Success Sydney https://sydney.dressforsuccess.org 132 Marrickville Road, Marrickville, 2204 or call them on 1800 773 456.

7. Why don't you sell the other sizes?

We strongly believe that other women's shoe sizes (6,7,8,9) are easily accessible for women in Australia. We want to give the women who can't find shoes some choice!

8. How can I stay in touch? 
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